Refund policy

My products are all unique one-off items and all sales are final as a result of their custom nature.

SHIPPING

Luz Upcycles is based in The Netherlands, EU
.
There are no customs on orders shipping EU
.
Please also note that you may be charged customs if you are ordering outside of The Netherlands or EU
I cannot take responsibility for any Custom Charges that might apply to goods shipped Internationally
.
If your destination is not currently offered at checkout please get in touch and will help sort it 
.
Please note I can ONLY offer TRACKED shipping on International Orders
.
RETURNS

I take care and time in creating and packing each order but if you unhappy with your purchase please email to discuss
.
I cannot accept returns on worn or damaged items (if damage is a result of use)
.
I cannot offer returns on customised Made~To~Order items
However if you unhappy please get in touch and I will do my best to help you :)
For Returns please contact:
Luzupcycles@luzdelaguna.com

For Order Enquiries please contact:
Luzupcycles@luzdelaguna.com